Privacy Policy
How we collect, use and protect information received through this website and in the course of business enquiries, quotations and orders.
This Privacy Policy explains how M/S Doctor Auxiliary Private Limited ("we", "us", "our") collects, uses and protects information received through this website and in the course of business enquiries, quotations and orders.
1. Information We Collect
We may collect information you provide directly, such as your name, company name, phone number, email address, delivery address and details of the equipment you are enquiring about. We may also collect basic technical information, such as browser type, when this website is visited.
2. How We Use Information
- To respond to enquiries, quotations and orders;
- To process and deliver purchase orders and invoices;
- To provide after-sales support and maintenance guidance;
- To send service updates and, where you have consented, product and promotional communications;
- To comply with applicable tax, MSME and regulatory requirements.
3. Sharing of Information
We do not sell or rent your personal information. Information may be shared with logistics partners for delivery, and with statutory authorities where required by law, such as under applicable GST or MSME reporting obligations.
4. Data Retention & Security
We retain business and transaction records for as long as necessary to meet accounting, tax and legal obligations. We take reasonable administrative and technical measures to protect information from unauthorised access, alteration or misuse.
5. Your Choices
You may request access to, correction of, or deletion of the personal information we hold about you, subject to our legal and record-keeping obligations, by writing to us at the email address below. You may also withdraw consent to marketing communications at any time, as set out in clause 7.
6. Contact Us
For any questions about this Privacy Policy, please write to info@doctorauxiliary.com or call +91 97208 64646.
7. Notification & Communication Consent
These communications may include quotations, order and dispatch updates, product information, service notices and occasional company announcements.
Your consent is voluntary. If you prefer not to receive such updates or marketing communications, you may opt out at any time by:
- Replying STOP to any SMS, RCS or WhatsApp message from us;
- Using the unsubscribe link included in our emails;
- Writing to us at info@doctorauxiliary.com or calling +91 97208 64646.
We will action opt-out requests promptly in accordance with applicable telecommunications and data protection regulations. Opting out of marketing communications does not affect transactional communications relating to an order you have placed, such as invoices, dispatch notes and service intimations.